FAQ

Frequently Asked Questions (FAQ)

Welcome to KISHA LTD! We are here to help you with any questions or concerns you may have. Below you'll find answers to some of the most common inquiries we receive. If you need further assistance, feel free to reach out to us.

1. What products do you sell?

We specialize in high-quality pillows and carpets. Our products are designed to bring comfort and style to your home.

2. What are the shipping costs?

  • Domestic Shipping (UK): £8 for orders under £100. Orders over £100 qualify for free shipping within the UK.
  • International Shipping: £16 for orders under £200. Orders over £200 qualify for free international shipping.

3. How long will it take for my order to arrive?

We aim to dispatch all orders within 1-2 business days of receiving payment. Delivery times may vary depending on your location and the shipping method chosen. You will receive a tracking number once your order has been dispatched.

4. Do you offer international shipping?

Yes, we offer international shipping. Shipping charges are £16 for orders under £200, but we offer free shipping on international orders over £200.

5. Can I change or cancel my order?

If you wish to cancel or make changes to your order, please contact us as soon as possible. If the order has not been processed or shipped, we will make the necessary changes or cancel it for you. Once your order has been shipped, cancellations are not possible, but you can still return the item within our 30-day return policy.

6. How do I return an item?

We offer a 30-day return policy. If you are not satisfied with your purchase, please contact us at shopify@kishaltd.com or call us at +441322427889. We will guide you through the return process. Please ensure the items are unused and in their original packaging.

7. When will I receive my refund?

Once we receive your returned item, we will process your refund within 7-10 business days. Refunds will be issued to your original payment method. Please note that your bank or payment provider may take additional time to process the refund.

8. Are your products covered by a warranty?

While we do not offer a warranty on our products, we do offer a 30-day return policy if the items are defective or damaged upon arrival. If you receive a damaged or faulty item, please contact us immediately.

9. How can I contact customer service?

If you have any questions or concerns, feel free to reach out to us via:
Email: shopify@kishaltd.com
Phone: +441322427889

We are here to assist you and ensure your shopping experience is a pleasant one.

10. Do you offer gift cards?

At this time, we do not offer gift cards. However, we are always looking to improve and may offer this feature in the future.

Thank you for shopping with KISHA LTD! We hope you find the perfect pillows and carpets for your home. If you have any other questions, don’t hesitate to contact us.